Refund policy

REFUND OR RETURN POLICY

Returns
As a customer, you have the right to return the order within 14 calendar days without giving any reason. You must inform helen b via e-mail (info@helenb.be) of the decision to return the order.

Exchange
As a customer, you have the right to exchange the order within 14 calendar days without giving any reason. You must inform helen b via e-mail (info@helenb.be) of the decision to exchange the order.

Cost
Returning or exchanging the order by sending it back by courier or post is at the customer's expense. Returning or exchanging in the store is free.

Return address:
helen b warehouse
Koningsdal 24
9000 Gent
Belgium

Exchange address:
helen b & vrienden
Bij Sint-Jacobs 7
9000 Gent
Belgium